Meet the experts - Jennifer Ho

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November 23

Jennifer Ho is an insurance expert and Client Relations Manager at, Hong Kong's leading insurance comparison platform. With 15 years of experience in the insurance industry, Jennifer has developed a deep understanding of various insurance products and a strong commitment to providing exceptional service to clients. Her expertise, combined with her passion for helping individuals and businesses make informed insurance decisions, has made her a one of the most trusted consultants in Hong Kong.


Q&A Section:


Q: How did you become interested in the insurance industry?

A: Insurance has always fascinated me because it offers a way to protect what matters most to people. I believe that having the right insurance coverage can provide individuals and businesses with peace of mind, knowing that they are financially safeguarded against unforeseen events. This belief, coupled with my desire to help others, led me to pursue a career in the insurance industry.


Q: What sets you apart as an insurance expert?

A: As an insurance expert, I strive to go above and beyond to understand my clients' specific needs and provide them with tailored insurance solutions. I believe in building strong relationships with clients based on trust, transparency, and open communication. My goal is to simplify the insurance process and ensure that my clients have a clear understanding of their coverage options, empowering them to make informed decisions.


Q: How do you stay updated on the latest insurance trends and products?

A: The insurance industry is constantly evolving, and staying up-to-date is crucial. I actively engage in continuous learning, attending industry conferences, seminars, and workshops. Additionally, I leverage the resources available through to stay informed about the latest insurance products, market trends, and regulatory changes. By staying informed, I can provide my clients with the most relevant and up-to-date information.


Q: What do you enjoy most about working as a Client Relations Manager at

A: What I enjoy most is the opportunity to make a positive impact on people's lives. Building relationships with clients, understanding their unique circumstances, and helping them find the right insurance solutions is incredibly rewarding. Being able to provide support, guidance, and peace of mind to individuals and businesses is what motivates me every day.


Q: How do you ensure exceptional customer service as a Client Relations Manager?

A: Exceptional customer service is at the core of my role. I believe in active listening and genuine empathy. By understanding my clients' needs, I can provide personalized recommendations and ensure that they receive the best possible service. I am committed to responsiveness, timely communication, and going the extra mile to exceed my clients' expectations.


Q: What are your aspirations as an insurance expert?

A: As an insurance expert and Client Relations Manager, my primary aspiration is to continue making a positive impact in the lives of my clients. I aim to expand my knowledge and expertise to better serve their evolving needs. Additionally, I aspire to contribute to the growth and success of by fostering strong client relationships, driving customer satisfaction, and promoting the value of insurance education and awareness.


Jennifer Ho's expertise, dedication to exceptional customer service, and passion for helping clients make informed insurance decisions make her a valuable asset in the insurance industry. Her commitment to building strong client relationships and staying updated on industry trends positions her as a trusted advisor and a reliable resource for individuals and businesses seeking insurance solutions.

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Very happy with the service that I received. The claims team handled everything for me and it was so fast.

Very fast response to what I needed. Supportive staff who care about what has happened and want to make it better as quick as they can.

They are very supportive, keep me updated with information and have lots of extra benefits.

Very responsive great customer service, settled claim within a day, money in my bank account the next day7. Friendly, helpful and professional staff.